1. Introduction

At VaranasiDarshan, your privacy is paramount. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book tours, or contact us. We are committed to protecting your personal data with the highest standards of security and transparency.

2. Information We Collect

Personal Information

• Full name
• Phone number (WhatsApp/mobile)
• Email address
• Travel dates & preferences
• Number of travelers
• Special requirements (age, accessibility needs)

Non-Personal Information

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on site

We do NOT collect: Payment details, bank information, or sensitive financial data directly.

3. How We Use Your Information

• Service Delivery: Process bookings, arrange tours, coordinate with pandits & transport
• Communication: Send confirmations, updates, and spiritual guidance via WhatsApp/email
• Customer Support: Respond to inquiries and provide assistance
• Improvement: Enhance our services based on feedback and usage patterns
• Marketing: Send promotional offers (with your consent)

4. Information Sharing

We never sell your personal information. We only share data when necessary:

• Tour Partners: Hotels, pandits, boat operators, transport providers (essential for service delivery)
• Legal Requirements: Government authorities if required by law
• Service Providers: WhatsApp Business API, SMS gateways, payment processors

5. Data Retention

• Booking Data: 7 years (legal & service requirements)
• Inquiries: 2 years or until you request deletion
• Marketing: Until you unsubscribe

You can request deletion of your data at any time by contacting us.

6. Cookies & Tracking

Our website uses minimal cookies for:

• Essential functionality
• Analytics (Google Analytics - anonymized)
• Session management

You can manage cookie preferences through your browser settings.

7. Your Rights

You have the right to:

1. Access your personal data
2. Correct inaccurate information
3. Request deletion
4. Withdraw marketing consent
5. Request data portability
6. File complaints with data protection authorities

8. Contact Us

For privacy concerns or data requests:

• WhatsApp: +91 95551 23456
• Email: privacy@varanasidarshan.com
• Address: Dashashwamedh Ghat Area, Varanasi, UP 221001

We respond to all privacy requests within 48 hours.

9. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be:

• Posted on our website
• Communicated via email/WhatsApp
• Effective immediately upon posting

Continued use of our services constitutes acceptance of changes.

10. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes will be resolved in the courts of Varanasi, Uttar Pradesh.